Brewster Vacations Canada
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Dear Valued Customer,

Thank you for allowing Brewster Vacations Canada to assist in your travel arrangements. Many years of experience and hours of dedication have gone into the operation of your tour program; however, we are aware that conditions and standards do change from time to time. In an effort to ensure we consistently deliver superior product and service levels, we would appreciate you taking a few moments to complete this questionnaire to help us determine how we are doing. All responses are strictly confidential and greatly appreciated.

Sincerely,
Michael Hannan
President
Brewster Travel Canada

 

CUSTOMER QUESTIONNAIRE

Group Number:   
Group Name        
Driver Name:        
Your Name:          
Street Address:      
Phone Number:   
City:                        
Province:               
Country:                 
Postal Code/Zip:  
Email:                    

Travel Start Date:  [None] Select a Date Delete the Date

In the following section, please rate each category of your group program from 1 (representing the lowest score) to 5 (representing the highest score).

Tour Organization 

Itinerary (general interest, routes)

 

Stops (duration, interest, frequency)  

 

General Organization (luggage handling, information, adherence to schedules)  

 

 Hotels 

Rooms (cleanliness, comfort) 

 

Service (luggage handling, dining room, front desk)  

 

 Meals

 

 Attractions 

Service you received

 

Interest & Appeal

 

 Train Travel  

Overall Experience

 

Courtesy of train employees

 

Accommodation on the train

 

Cleanliness of the train

 

Food and beverage

 

Please specify train traveled on:

 

 Motorcoach Travel  

Comfort (temperature,seating,viewing,cleanliness of interior,exterior & washroom)

 

Driver 

Driving Skills

 

Courtesy (friendliness,assisting passengers,politeness)

 

Commentary (accuracy,organization,articulation,grammar)

 

Planning & organization

 

 Escort 

Please specify the type of tour escort you had:

What aspects of your group program did you enjoy the most?

 

 What aspects of your group program did you enjoy the least?
 

Satisfaction

How did the overall group program match up to your expectations?   

 

Please feel free to comment about your group progam below 

   

 Do you require a response?  

 

 
 
 

1 877 791 5500

Brewster Vacations Canada
P.O. Box 1140 - 100 Gopher Street
Banff, Alberta, Canada T1L 1J3