Dear Valued Customer,
Thank you for allowing Brewster Vacations Canada to assist in your travel arrangements. Many years of experience and hours of dedication have gone into the operation of your tour program; however, we are aware that conditions and standards do change from time to time. In an effort to ensure we consistently deliver superior product and service levels, we would appreciate you taking a few moments to complete this questionnaire to help us determine how we are doing. All responses are strictly confidential and greatly appreciated.
Sincerely,Michael HannanPresidentBrewster Travel Canada
Group Number: Group Name Driver Name: Your Name: Street Address: Phone Number: City: Province: Country: Postal Code/Zip: Email:
Travel Start Date:
In the following section, please rate each category of your group program from 1 (representing the lowest score) to 5 (representing the highest score).
Itinerary (general interest, routes)
Stops (duration, interest, frequency)
General Organization (luggage handling, information, adherence to schedules)
Rooms (cleanliness, comfort)
Service (luggage handling, dining room, front desk)
Service you received
Interest & Appeal
Courtesy of train employees
Accommodation on the train
Cleanliness of the train
Food and beverage
Please specify train traveled on:
Comfort (temperature,seating,viewing,cleanliness of interior,exterior & washroom)
Courtesy (friendliness,assisting passengers,politeness)
Planning & organization
Please specify the type of tour escort you had:
What aspects of your group program did you enjoy the most?
What aspects of your group program did you enjoy the least?
How did the overall group program match up to your expectations?
Please feel free to comment about your group progam below
Do you require a response?